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CUSTOMER CARE

To ensure the longevity and beauty of our wood pieces from Black Diamond Gallery,  proper care is essential.

Here are some guidelines for maintaining and caring for your wood pieces: 

 

Cleaning

 

1. Dust Regularly: Use a soft, dry cloth to remove dust and dirt.
2. Mild Soap Solution: For deeper cleaning, use a solution of mild soap and water. Wipe the surface with a damp cloth, then dry immediately with a clean, dry cloth.
3. Avoid Harsh Chemicals: Do not use bleach, ammonia, or abrasive cleaners as they can damage the wood.

Conditioning


1. Teak Oil: Apply teak oil periodically to maintain the wood's natural luster. Use a clean cloth to apply the oil, following the grain of the wood.
2. Frequency: Conditioning with oil every 3-6 months is usually sufficient, depending on the environment.

Repair and Maintenance


1. Minor Scratches: Light scratches can be sanded out with fine-grit sandpaper, then reapply teak oil.
2. Deeper Damage: For more significant damage, consider professional restoration to preserve the integrity of the piece.

PRIVACY & SAFETY


Black Diamond Gallery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com], make a purchase, or use our services. Please read this Privacy Statement carefully. If you do not agree with the terms of this Privacy Statement, please do not access the website.

 

Information We Collect
We may collect personal information about you in various ways, including:

1. **Personal Information**: When you register on our site, place an order, subscribe to our newsletter, or fill out a form, we may collect personal details such as your name, email address, mailing address, phone number, and payment information.

 

How We Use Your Information
We use the information we collect from you in the following ways:

1. To Process Transactions**: To process and fulfill your orders, manage your account, and provide you with the products and services you request.
2. To Improve Customer Service: To more effectively respond to your customer service requests and support needs.
3. To Send Periodic Emails: To send you information and updates pertaining to your order, as well as occasional company news, updates, related product or service information.

How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These security measures include:

- Using a secure server.
- Ensuring all sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database.
- Restricting access to personal information to authorized personnel only.

Sharing Your Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following circumstances:

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Your Consent
By using our site, you consent to our website privacy policy.

Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us at:

- Email: blackdiamondgallery@gmail.com

DESIGNER INQUIRIES

Designer Inquiries Welcome

At Black Diamond Gallery, we value creativity and innovation. We welcome inquiries from designers interested in collaborating with us. If you have a unique vision and would like to explore potential opportunities, please reach out to us at blackdiamondgallery@gmail.com

 

Let's create something extraordinary together!

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