top of page

RETURN & EXCHANGE POLICY

At Black Diamond Gallery, we take pride in offering unique, handcrafted hardwood carved items from Bali. Each piece is a work of art, and we strive to ensure your satisfaction with every purchase. Please review our return and exchange policy carefully:

Shipping Returns
1. **Eligibility**: Due to the unique nature of our items, returns are only accepted for items that arrive damaged.
2. **Time Frame**: You must notify us within 7 days of receiving the item if it is damaged or defective.
3. **Condition**: The item must be returned in the same condition in which you received it, with all original packaging and documentation.
4. **Process**: 
    - Contact us at blackdiamondgallery@gmail.com within 7 days of receiving the item to initiate a return.
    - Provide your order number, a description of the damage or defect, and photos if possible.
    - We will provide you with a return authorization and instructions on how to return the item.

 

Exchanges
1. **Eligibility**: Exchanges are allowed for items that arrive damaged or defective. Due to the one-of-a-kind nature of our products, we may not be able to offer an identical replacement.
2. **Process**: 
    - Contact us at blackdiamondgallery@gmail.com within 7 days of receiving the item to discuss an exchange.
    - Provide your order number, a description of the damage or defect, and photos if possible.
    - We will work with you to find a suitable replacement or issue a refund if a replacement is not available.

Non-Returnable Items
- Custom orders and personalized items are not eligible for return or exchange unless they arrive damaged or defective.

Refunds
1. **Approval**: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. **Processing**: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.

Shipping
1. **Return Shipping**: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
 

Contact
bottom of page